Returns & Refunds

Due to the personal nature of fragrances and hygiene concerns, we do not accept returns once a product has been delivered.

Opened, used, or tampered products cannot be reused or resold, and therefore are not eligible for return under any circumstances.

In case you receive a damaged, broken, or leaked product, you must contact our customer care

within 24–48 hours of delivery.

Returns will only be considered in extreme and verified cases of:

• Product damage during transit (leakage or breakage)
• Missing items
• Incorrect product received

Such cases are subject to verification by our team. If approved, we may initiate a refund or exchange. Proof in the form of clear images, an unboxing video, and the original packaging is mandatory for initiating any claim.

Note: Damages resulting from negligence, improper usage, incorrect storage, or allergic/sensitive reactions to ingredients are not covered under this policy. All our products contain active natural extracts, and we strongly recommend conducting a patch test before full application.

Refund Policy:

Perfume Paradise does not accept refund requests without complete and valid proof. Claims without an unboxing video and images showing the issue clearly along with the original packaging will not be entertained.

In the case of:

• Missing items
• Leakage
• Breakage
• Incorrect product delivered

Please contact our customer support at:- +91-98337-68336

support@theparadiseperfume.com

Subject Line: “Refund For [Order ID]”

We require the following for verification:

• Clear unboxing video

• Photos of damaged/missing/incorrect items
• Photo of the original packaging

If the package appears tampered, damaged, or defective at the time of delivery, kindly refuse to accept it and inform us immediately.

If your order is marked as “delivered” but you haven’t received it, please contact us within 2 days at

+91-. No claims will be accepted after this period. Please note:

• Shipping charges are non-refundable.
• Cash on Delivery (COD) refunds will be processed to the customer’s bank account within 7- 15 working days after claim approval.
• Refunds, if approved, may take up to 15 business days from the date of
• You will be provided with a transaction ID and confirmation once the refund has been

Cancellation Policy:

Orders can only be cancelled before dispatch from our warehouse.

• A gateway charge of 5% will be deducted for cancellations of prepaid orders.
• Refunds for cancelled prepaid orders will be processed to the original payment method within 15 days of cancellation approval.

·Orders cannot be cancelled after they are shipped.

• If a shipped prepaid order is returned by the customer, a fee of ₹100 will be deducted before processing the refund.

Import Note

Perfume Paradise reserves the right to decline any return, refund, or cancellation request if the customer fails to provide sufficient proof or submits false claims. Misuse of the COD return process may lead to a ban on future orders from the platform.